For eligible 50ml and 100ml bottles, a return must be requested within 14 days of delivery. Items must be unused, unopened, in their original packaging and securely packed for transit.

Non-returnable items include our Mini Series, 10ml fragrances, complimentary promotional items and samples, and any items opened or damaged through customer mishandling or misuse.

These conditions and exclusions apply only to change-of-mind returns and do not affect your rights under the Australian Consumer Law.

All 50ml and 100ml fragrances include a complimentary 2ml sample of the same scent, so you can try it before opening the full-size bottle. If it’s not quite what you had in mind, request a return for the unopened bottle within 14 days of delivery for a refund or store credit.

Customers are responsible for arranging and paying return postage for change-of-mind returns. Once your return is received and approved, we’ll refund the product price to your original payment method or provide store credit. Original delivery charges are non-refundable unless required by law.

If a change-of-mind return does not meet the eligibility condition, including because it has been opened or used, no refund or store credit will be issued. We’ll contact you, and you will need to pay the postage cost if you would like the item returned to you.

Due to the nature of our products, we don’t offer exchanges for change-of-mind returns. Eligible items can instead be returned for a refund or store credit so you can place a new order.

If something is wrong with your order, please contact us at hello@bysolthaus.com.au as soon as possible. We will work with you to provide any remedy required under the Australian Consumer Law. These rights are not limited by our 14-day change-of-mind policy.

Prefer store credit? No problem – it never expires and can be used anytime.

To begin a return, simply email hello@bysolthaus.com.au with your order number and reason for return. Our Customer Experience Team will walk you through the steps to send your item back securely.