Welcome to By Solthaus. The terms “we”, “us” and “our” refer to By Solthaus. By Solthaus operates this website and online store, including all related information, content, features, tools, products and services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our privacy policy, returns policy and shipping policy, govern your use of the Services and any purchases you make from us.

By using our website or placing an order, you agree to these Terms. The Terms in effect when we accept your order will apply to that purchase. If you do not agree to these Terms, you should not use the Services or place an order.

You may browse our website without an account. To place an order, you must be at least 18 and legally able to enter a contract. Otherwise, a parent or legal guardian must order on your behalf.

You agree to provide accurate, current and complete contact, billing, payment and shipping information. If you create an account, you are responsible for keeping your login details secure and notifying us promptly of any unauthorised access.

We take reasonable care to display and describe products accurately, but colours and appearance may vary depending on your device, screen settings and lighting. Descriptions, packaging and prices may change for future orders, but we will not materially alter an accepted order without your agreement.

Fragrances contain aromatic ingredients that may cause sensitivity. Review the ingredient information, use products as directed, and discontinue use and seek medical advice if a reaction occurs.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law or other applicable laws.

Placing an order is an offer to purchase. An automated acknowledgement confirms receipt only; we accept your order when we confirm dispatch.

Before dispatch, we may decline or cancel an order on reasonable grounds, such as unavailable stock, obvious errors, failed payment, delivery restrictions, suspected fraud or breach of these Terms. If payment has been taken, we will notify you and refund it to the original payment method. We will not materially change an accepted order without your agreement.

Purchases are subject to our returns policy. Change-of-mind conditions do not limit your Australian Consumer Law rights, including for faulty, damaged, unsafe or misdescribed products. Products are for personal use only and not for unauthorised resale.

All prices are in Australian dollars and include GST where applicable. Product prices, delivery costs and any other charges will be displayed before you complete your purchase.

You agree to provide accurate billing and payment information and confirm that you are authorised to use your selected payment method.

Delivery timeframes are estimates and may be affected by carrier delays, severe weather or events outside our reasonable control. Contact us if your order is delayed, lost or damaged so we can investigate and provide any remedy required by law.

You must provide an accurate delivery address. A reasonable redelivery fee may apply to incorrect addresses or uncollected parcels unless the issue was caused by us or the carrier; see our shipping policy.

Optional shipping protection is also described in our shipping policy and does not affect your rights under the Australian Consumer Law.

All content on this website, including but not limited to text, graphics, images, product descriptions, logos, design, and layout, is the property of By Solthaus or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without prior written permission.

By Solthaus is a registered trade mark.

We may provide access to tools or services supplied by third parties. We do not control those tools and make no endorsement or warranty regarding them, except where required by law.

Your use of a third-party tool may be subject to that provider’s own terms and privacy policy.

Our website may link to third-party websites. These links do not necessarily indicate our endorsement, and your use of those websites is subject to their own terms and policies.

Our store is powered by Shopify. However, any purchases you make are directly with By Solthaus, not Shopify. Shopify is not responsible for any aspect of transactions between you and By Solthaus.

All personal information collected through our Services is handled in accordance with our privacy policy.

Because our website is hosted on Shopify, certain information may also be processed by Shopify in order to operate and improve the Services.

If you submit reviews, feedback, suggestions or other content to us, you grant By Solthaus a worldwide, royalty-free licence to use, reproduce, modify and publish that content.

You represent that you have the right to submit such content.

We reserve the right to remove content that we consider inappropriate or unlawful.

Occasionally there may be errors or omissions related to product descriptions, pricing, offers, or availability.

We may correct an error and update the relevant information at any time. If an error affects an order before we accept it, we may decline the order and refund any amount paid. If an error is identified after we accept an order, we will contact you and will not materially change the order without your agreement, except where required by law.

You agree not to use the Services for any unlawful, harmful, or prohibited purpose, including but not limited to violating any applicable laws or regulations, infringing the intellectual property rights of others, transmitting malicious code or software, attempting to gain unauthorised access to our systems or networks, or scraping, harvesting, or collecting data from the website. By Solthaus reserves the right to suspend or terminate access to the Services if these Terms are breached.

We may suspend or terminate access to the Services if you materially breach these Terms, use the Services unlawfully or create a security risk. This will not affect your rights relating to an order we have already accepted.

We take reasonable care to keep our website available and secure but do not guarantee uninterrupted or error-free access. To the extent permitted by law, we are not responsible for temporary interruptions or technical issues outside our reasonable control. This limitation applies only to the website’s operation and does not affect your rights in relation to our products under the Australian Consumer Law.

Nothing in these Terms limits any consumer guarantee, right or remedy that cannot lawfully be excluded, including your right to compensation for reasonably foreseeable loss resulting from a failure to meet the consumer guarantees.

Subject to those rights, we are not responsible for loss or damage that was not caused by our breach of these Terms or applicable law, was not reasonably foreseeable, or resulted from product misuse or failure to follow the directions or warnings provided.

If your unlawful use of the Services or material breach of these Terms directly causes us or another person to suffer loss or damage, you may be responsible for that loss to the extent it was reasonably caused by your conduct.

This does not apply to loss caused or contributed to by us, including through our negligence, breach of contract or failure to comply with applicable law, or where such responsibility is prohibited by law.

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and By Solthaus concerning your use of the Services and purchases from us.

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a genuine sale, transfer or restructure of our business, provided that the transfer does not reduce your existing rights or remedies.

Where reasonably practicable, we will notify you of such a transfer.

These Terms are governed by the laws of Victoria, Australia.

Nothing in this section limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws in your state or territory.

Section headings are for convenience only and do not affect the interpretation of these Terms.

We may update these Terms from time to time. The date of the latest update will be shown at the beginning of the Terms.

Changes apply to future use and orders, not orders already accepted unless required by law or agreed with you.

We may notify you of material changes if we have your contact details. Continuing to use the Services after changes take effect means you accept the updated Terms for future use and purchases.

Questions about these Terms of Service should be sent to hello@bysolthaus.com.au