We currently ship Australia-wide. We’re working on expanding internationally. Join our email list at the bottom of our website to be the first to know when we begin shipping to your region.

Orders are dispatched within two business days and shipped via Australia Post. Once your order is on its way, you’ll receive a shipping confirmation email with tracking details.

Standard shipping: 3-5 business days.
Express shipping: 1-3 business days.

These timeframes apply from the date your order is dispatched and are estimates only. Your order will be sent to the address provided at checkout. Once dispatched, we’re unable to change the delivery address or shipping method. Please allow additional time during promotional periods and public holidays, when delivery may take a little longer.

Free standard shipping on orders of $90 or more.
Standard shipping: $9 for orders under $90.
Express shipping: a flat rate of $15.

Optional shipping protection is available at checkout and covers loss or damage during transit, from dispatch until the courier confirms delivery. For a covered order, we will arrange a replacement in accordance with the protection terms.

Shipping protection is optional and does not affect your rights under the Australian Consumer Law. If a parcel is lost or damaged in transit, please contact us so we can investigate and provide any remedy required by law.

A $9 re-shipping fee may apply if a parcel is returned because the delivery address was incorrect or it was not collected, unless the issue was caused by us or the carrier.

For orders that arrive damaged or incorrect, please contact us or refer to our returns policy.

If your order arrives with a manufacturing fault or you receive an incorrect item, please contact us as soon as possible so we can help. For further information, please view our returns policy.

Please check that your delivery address is correct before placing your order. A $9 re-shipping fee will apply if your parcel is returned to us because:

An incorrect address was provided at checkout.
It was not collected from the post office or courier depot.

If your tracking shows that your order has been delivered but you can’t locate it, please check the following:

Your letterbox or front door area
Anyone else in your household
Building management
Your neighbours

If you’re still unable to locate your parcel, please contact our Customer Experience Team at hello@bysolthaus.com.au and we’ll work with you to find a solution.